ERP Support ServicesApplication Support
60% of the life cycle of any application software is support services, without support any ERP software cannot survive for longer time.
Why ERP Support is required
Some unassuming customer once said “software is like ‘ektara’, only the seller plays it best”. But the seller can assist the user to play it the best. Software systems need unrelenting support throughout their life-cycle. BNG Infotech provides support to software as handling multiple IT systems, large networks, and complex ERP applications can be a challenging task for SME organizations. This results in disorientation, inefficiency, and reduced productivity.
In addition, business expansion, ever-changing technology and shrinking IT budgets, further pose as serious challenges for organizations. BNG Infotech provides maintenance support for applications in the domain of transportation, logistics, manufacturing, distribution, and retail. The cross-functional systems like supply chain management, customer relationship management etc. require continuous support from the vendor.
Type fo Support:
BNG provides online support, technology assisted remote support, and on-premise support to quick issue resolution, and to meet the service level agreements.
It's Systematic:
All support related queries received from customers are recorded in the customer service portal, email notifications are sent to a customer's registered mobile number on the progress of the query.
Dedicated Support Team:
We have centralized customer support telephone number with multiple lines, it makes easier for customer to reach us. Our dedicated support team provides remote and on site support based on nature of queries raised by the customer. A separate mobile number is provided for support on off office timing and holiday support. Customers can also contact Key Accounts Managers assigned to them for any issue in services.
